How to access Information & Log Grievance

The Ministry has put in place a citizen-friendly, strengthened Grievance Redressal System to ensure quick redressal of Public Grievance. The following mechanism, which has been set up for dissemination of information about various services, handling of grievance and citizen feedback, may be accessed by citizens to register their Grievance:-

Enquiry/Information

Passport Grievance

Direct Public Interface

Feedback / Suggestion

Passport Seva Portal

The Passport Seva Portal (www.passportindia.gov.in) provides information related to documents/ formalities to be completed for online submission of passport application. In case of any other query, Click here to log a request for information

National Call Centre

There is a National Call Centre with a toll free number 1800-258-1800, which operates in 17 languages on 24x7 basis to provide comprehensive information related to application submission.

E-mail / Call to respective Passport Office (PO)

The Passport Seva Portal (www.passportindia.gov.in) can also be accessed for getting details of each PO whereby applicant can directly be in touch with them through e-mail/telephone/fax. For contact details of the Passport offices Click here.

HelpDesk

There is also an e-mail (helpdesk@passportindia.gov.in) based helpdesk which can be accessed by citizens through the Passport Seva Portal (www.passportindia.gov.in)

Passport Seva Mobile Application

Smartphone users can access information using mobile app ‘Passport Seva’. It is available on Android and iOS

Short Message Service (SMS)

Applicant can send an SMS query at any time to know the current status of the application. The applicant can track the status of his/her application by sending an SMS to 9704100100 in the format '<< STATUS>><< SPACE>><< File Number>>', for example, STATUS BNG071268435013.

Passport Seva Portal

Click here to register and track your grievance related to passport application.
For quick-reference on how to register Feedback / Grievance and Track Grievance through Passport Seva Portal, click on the links mentioned below:

National Call Centre

There is a National Call Centre with a toll free number
1800-258-1800, which operates in 17 languages on 24x7 basis to provide comprehensive information related to application submission
For quick-reference on how to register Feedback / Grievance and Track Grievance through Passport Seva Portal, click on the links mentioned below:

HelpDesk

There is also an e-mail based helpdesk which can be accessed by citizens through the Passport Seva Portal (www.passportindia.gov.in)

Centralized Public Grievance Redress And Monitoring System (CPGRAMS)

An applicant can register grievance through CPGRAMS portal (www.pgportal.gov.in) and track the status online.

Public Grievance Call

There is also a Public Grievance Cell in CPV Division of the Ministry of External Affairs under the supervision of the Chief Passport Officer which deals with grievances received through telephone, e-mail and post. A dedicated e-mail address i.e. passport.pg@mea.gov.in is handled by this Cell to take up the passport grievances.

Passport Seva Mobile Application

Smartphone users can register Feedback / Grievance using mobile app Passport Seva. It is available on Android and iOS

Note: In order to register grievance, applicant should quote the passport file number / passport number, name, Date of birth.

Passport Office (PO)

Applicants may visit respective Passport Office, through Enquiry Counter/May I Help you/Information Facilitation Centre (IFC) generally between 10:00 to 13:00 hours for status enquiry of their applications, submission of their pending documents/clarifications. There is also a Policy Section whereby escalated cases are processed after submission of requisite document/re-police verification, etc. For details of the Passport offices Click here.

Passport Adalats

Applicant can also take recourse to Passport Adalats which are being held by PO regularly to address long pending / complex cases. Details / updated status regarding adalats can be checked on Passport Seva Portal (www.passportindia.gov.in).

Passport Seva Portal

Applicants are welcome to give Feedback / Suggestion. Click here to register.
For quick-reference on how to register Feedback / Suggestion, click on the link mentioned below:

Passport Seva Kendra

Applicant may give suggestion / feedback through the suggestion / feedback boxes placed at PSK

CPGRAMS

Through CPGRAMS Portal (www.passportindia.gov.in) , the applicant may also give their feedback with reference to grievance registered on CPGRAMS.

Passport Seva Mobile Application

Smartphone users can register Feedback / Grievance using mobile app Passport Seva. It is available on Android and iOS